Hotel upgrade

A:	Good afternoon. What can I do for you?

B:	I’d like to check in please. I have a reservation under the name Anthony Roberts.

A:	All right R.O.B.E.R.T.S… Oh, Mr. Roberts we’ve been expecting you… and here is your keycard to the presidential suite.

B:	But there must be some mistake; my reservation was for a standard room.

A:	Are you sure? Let me double check .

B:	Yeah…Here, this is my confirmation number.

A:	You’re right Mr. Roberts, there seems to be a mix-up, unfortunately we’re overbooked at the moment .

B:	So…

A:	Not to worry. We’re pleased to offer you a complimentary upgrade.

B:	Presidential suite baby!

Key Vocabulary

Under the name of(I have a reservation for a standard room under the name of Chen)

Reservation(booking)

Mix up(confusion or misunderstanding ) (There seems to be a mix-up)

Overbooked(can’t accept any more people)

Complimentary upgrade

Confirmation(approval or verification)

Check out(pay and leave a hotel)

Deluxe room(hotel room better than standard room)

Receipt(payment details)